Home » FAQs
If you have a question for us and it isn't answered here please get in touch - we're happy to help.
- + What happens if my phone breaks?
You can contact our office directly by phone on 0800 058 2855 or email us info@connect-tele.co.uk. We can repair warranty issues for free, all chargeable repairs can be covered under our insurance policy, which also provides loan phones.
- + Can I add an additional user?
Yes. Contact us on 0800 058 2855 or email us info@connect-tele.co.uk
- + Can I increase/decrease the number of minutes or texts?
You can increase the number of minutes and texts on your tariff but you cannot reduce the minutes or texts on your tariff.
- + What if I need to finish my contract early?
You will incur a termination fee equal to the line rental multiplied by the number of months remaining on your contract.
- + Is Blackberry the only solution for email on the move?
No there is also Microsoft Push, Goodmail and Intellisync solutions available, as well as mobile broadband.
- + Can I keep my number?
Yes!
- + Can I insure my handset?
Yes but insurance must be added to your numbers at point of sale - contact your Account Manager for further information.
- + If our business expands and we need more phones how does this affect our contract?
If you need additional phone accounts set up, your Account Manager will review your tariff and advise on how best to utilise the tariff to keep your bills as low as possible. Additional handsets can be provided along with your revised tariff.
- + Can we choose our own handsets?
Yes, customers can choose handsets dependent on tariff and usage. Your Account Manager will advise you on all handsets available to best suit your business needs.
- + How long will it take before my new contract is active?
10 Working Days
- + How long is the down time?
If you port your numbers, leave your old sim active on the day of porting. Once you notice you have lost signal then insert the new sim and test for both incoming and outgoing calls. There is usually no down time if the above is adhered to.
- + How long are handsets covered under warranty?
12 Months
- + Can you change tariff during a contract?
You can increase your tariff to the next level but you cannot reduce it.
