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Wednesday 7th September 2011
The construction industry has experienced difficult times of late, so when we see local companies continuing to perform in the sector it says something about the approach they have adopted. Mascott Construction has a proven track record of success, through both the boom times and the current recessionary environment. ‘Key to our success has been the importance of working with respected and trusted partners’ says Paul Hanna, Director of Mascott Construction. ‘This has allowed us to strike a perfect balance between concentrating on costs, while ensuring we receive top quality customer service. In all respects Connect Telecom has delivered all we require as a partner’. In order to provide such an allencompassing solution for Mascott Construction, it was important to ensure the quality of service delivered was unique in the NI market place. This involved taking time to ensure the full needs of Mascott Construction were addressed, understanding their specific requirements in connection with mobile data, roaming in ROI and integrating mobile with their existing IT provision. As Paul Hanna says, ‘Far too often we receive calls from all manner of suppliers, who simply concentrate on a quick hit and quick saving. Yes this is important, but Connect Telecom really stood out by integrating with our existing IT suppliers and by providing a dedicated ongoing account manager, who works with us face to face to ensure we are fully up to date with the status of our account’. Certainly, this customer focused approach has proved vitally important to the success of Connect Telecom. Managing Director, Harry Girvan says ‘customer service is at the absolute heart of all we do in Connect Telecom. Telecommunications are both a vital part of our customers business, but also a bottom line cost. As we concentrate on providing top quality service, our customers can see the real benefit in working with a team that understands their business. It’s amazing to work with a customer such as Mascott Construction, who really value how we can assist their business.’ Partnership is critical to the ongoing success for both companies. As Paul Hanna says, ‘all too often we were used to a provider offering a short term solution, without really understanding our business. Right from the outset Connect Telecom stood out as different, and has proven to be so. They understand our business and provide regular Face to Face reviews and a dedicated customer service team for us. That clearly marks them as different from the competition. As our communications partner, we had no hesitation in signing to a long term contract with them – the service they offer is genuinely second to none on in the Northern Irish market.’ Keeping up to date with the many Working Together If you are interested in finding out how Connect Telecom can help your business please contact us on www.connect-tele.co.uk or call 0800 058 2855 or email info@connect-tele.co.uk Cost-effective all-Ireland roaming Tel: 0800 058 2855 www.connect-tele.co.uk Advantages of Connect Telecom • Face to Face Account Manager • Regular Reviews All Ireland Tariff • Complete Solution across Mobiles, Systems and Landlines • BT Partners Advantages of All Ireland Tariff Unlimited calls from office to company mobiles Unlimited calls from mobiles back to 10 office lines Your Bundled Minutes include • Calls to ROI, USA and Canada from UK • Calls from ROI back to UK • Calls from ROI to ROI • Calls received in ROI are FREE OF CHARGE changes in the market is vital to ensure your communications needs adequately met. The provision of the All Ireland tariff provides real savings for many of Connect Telecom’s customers, and Mascott Construction are just one of many who have benefitted. Rather than worrying about receiving calls in ROI, or delaying making that all important call to the office while ‘down south’, Connect Telecom’s customers know they can accurately and effectively budget for their roaming provision without the need for costly bolt-ons. ‘Really, business is all about partnership, and we are delighted to work with Connect Telecom to provide a unique and effective customer experience now and for many years into the future’
