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Wednesday 7th September 2011
Connect Telecom, based in Belfast, are championing the need for innovative communications solutions by providing expert advice for fixed line communications, mobiles, tracking and VOIP. They have established their reputation by focusing on face to face customer service. Combining this customer service ethos with their relationship as BT channel partners and TOM TOM Business resellers, they are able to provide unparalleled solutions across the full spectrum of communications.
Managing Director Harry Girvan says “As companies become more sensitive about costs in the current commercial environment they value ongoing face to face reviews of their accounts. Many of our competitors have moved away from this and handle all queries over the telephone. Connect Telecom is different and has continued to invest time and resources into account management. This has given Connect Telecom a unique proposition – even customers with 5 phones can benefit from a dedicated face to face account manager. As well as advising on keeping costs down, we are in a great position to assist businesses in many other ways. The added benefit for Connect Telecom is 99% customer retention, a real testament to the service we provide.”
The world of telecommunications is constantly changing. Only a few years ago smart phones were the preserve of only a relatively small number of business users, but now the world of apps, email on the move and mobile computing is familiar to all. Assisting businesses in keeping track of all these developments and in ensuring they integrate these solutions efficiently into their business is key to the service supplied by Connect Telecom.
While there are many changes some problems have been affecting businesses for many years. Business customers in Northern Ireland have long complained about the additional costs of doing business in Ireland due to the issue of roaming – being charged extra for receiving and making calls while on the ROI mobile networks. This has major cost implications in border areas, but in reality affects businesses throughout Northern Ireland.
In line with their track record of innovation on behalf of customers, Connect Telecom has been able to address this problem, with a unique All Ireland Tariff. This tariff allows calls received while roaming in ROI, calls made to ROI numbers, calls made to ROI numbers while in ROI and calls back to the UK ALL to be included as bundled minutes, no matter what network users roam on to in ROI. This tariff allows, for the first time, customers to get a definite ‘fix’ on their costs when using their mobiles to do business with ROI.
Robin Brown, Sales Director of Connect Telecom commented: “We have always been asked by businesses for ways to address this problem. Until now, most of the solutions have been less than suitable. The costs that businesses have to absorb can be dramatic. With one company operating in and around the border with only 15 handsets we were able to reduce roaming costs by £30,000 per annum. That represents real bottom line savings for our customers, yet makes no impact on their ability to do business efficiently.”
The strength of the partnership with BT brings other benefits too. Connect Telecom’s fixed line proposition has again moved away from its competitors’ choices of supplying their own fixed line solution by again focusing on an “Established Brand” and taking full advantage of their partnership with BT.
Given this dedication to customer care and desire to innovate, it is little wonder that Connect Telecom continues to strengthen and grow. While it was only established a little over three years ago, the fresh approach has led to consistent growth, despite operating in this current recessionary environment.
As Harry Girvan states, “Connect Telecom benefits from having both an experienced board, with over thirty years broad telecoms experience, combined with a commitment to customer care and a fresh approach. We look forward to consistent growth over the next 36 months, providing our new and existing customers with superior customer service.”
