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Our Unique Service Level Agreement

 At Connect we are passionate about ensuring our customers receive a personal service and are proud to be the only business to business mobile phone provider who carries out regular Face to Face Account reviews.  

1st Month Face to Face Bill Review

Your Account Manager will complete a Face to Face bill review as soon as you receive your 1st bill.  This is to ensure your tariff has been built correctly, agreed Savings are being realised and all equipment is functioning properly.  This also gives us the opportunity to explain how your billing is calculated.

6 Monthly Face to Face Account reviews

Your Account Manager will complete a Face to Face Account Review approximately 6 months after connection to the proposed network.  This is to ensure you are STILL on the most competitive tariff and identify any other areas of your business which can benefit from Connect Telecom’s range of Products and Services.

1 point of Contact

Unlike many other mobile phone companies, the person who signs you up is also responsible for managing your account.  Every Connect Corporate Account Manager is highly trained on the latest tariffs, technology and all other Connects products and services to help you stay productive and keep your costs to a minimum.  Each Account manager has a capped number of accounts to ensure your account management gets better, not worse. 

Handset Replacements

All Connect Care customers are offered a next day handset replacement service.  A loan phone can also be supplied on the same day or next day